The company Vina Matošević d.o.o., Krunčići 2, Krunčići, 52448 Sveti Lovreč, Croatia, OIB: 07522744600 (hereinafter: Vina Matošević), in accordance with the provisions of art. 7 of the Act on the Protection of Personal Data (Official Gazette, No. 106/12 – consolidated text) and the provisions of Art. 7. Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016 on the protection of individuals in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (General Data Protection Regulation) informs all users regarding the processing of personal data.

Valid from May 2018 (version 1.0)

This Privacy Statement applies to Vina Matošević and all its websites and other applications. This Privacy Statement describes how Vina Matošević collects and uses information that may include personal data that it uses on our websites, including but not limited to: and/or any other websites or applications available through of the Internet located in the subdomain of the domain using a web browser, data transfer or e-mail communication from or to the domain. It also describes the choices available regarding the use of the user’s personal data and how the user can access and update that data.

This Privacy Statement is published on the website and applies to all users of Vina Matošević’s services in terms of privacy, especially in terms of the Personal Data Protection Act of the Republic of Croatia and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (General Data Protection Regulation).

By using these websites, you agree to the method of data collection and processing described in this Statement, as well as the storage and access of cookies on your device.


In order to maintain the functionality of the Internet pages and provide the services that users are looking for, Vina Matošević can collect and use personal data of users on this website. Through the www website, it is possible, depending on the purpose, to collect your personal data such as: name and surname, e-mail address, home or business address, telephone number…

By entering personal data in the fields provided for this purpose, you consent to the use of said data for the purpose for which they were provided.

Vina Matošević collects data about your computer. This data may include your IP address, browser type, access time and website addresses.

Vina Matošević also collects data about the client outside of this website, based on questionnaire forms with the consent of the client and for the purposes stated in those forms.

Vina Matošević processes collected data, as well as data obtained on the basis of providing services to clients and in the performance of work with individual clients, for the purpose for which they were given, i.e. for the purpose of using websites and providing the desired services, and in order to provide information about products or services you can use. Vina Matošević can use the specified data in order to provide the user with more efficient customer service, facilitate the use of websites by removing the need for frequent entry of the same data or to adapt websites to personal preferences and interests.

Vina Matošević does not sell, rent or lend the list of users of its pages to third parties. In addition to the obligation to maintain confidentiality, Vina Matošević may share anonymized data with trusted partners for certain purposes: creating statistical analysis, providing customer support, organizing delivery or similar needs. Any such third party is prohibited from further processing personal data.

Hereby, Vina Matošević also informs the user that he has the right to access all provided personal data, as well as their correction, the right to subsequently withdraw previously given consent, partially or fully, as well as the right to object to the processing of personal data for the purpose of providing information about products or services.

The types of personal data we collect include:
Name, surname, email address, telephone number and home address, personal identification number.
The bank account number may be collected for the purpose of transferring money when paying the recipient by cash for delivery.
Information about the employer may be collected on a voluntary basis if the user chooses to have the shipment delivered to their workplace. Videos can be collected in any of our spaces. Videos are collected primarily for quality, security and fraud detection. Your vehicle’s license plate may be on the video.
Credit card information (card type, credit card number, name on card, expiration date and security code) if payment by credit card is offered for a particular service in accordance with credit card policies and credit card processors.
provide certain details, this may affect some of the transactions with Vina Matošević.


When using our website, we also collect information automatically, some of which may be personal data. This includes information such as language settings, IP address, location, device settings, device operating system, login information, usage time, requested URL, status report, user agent (browser version information), operating system, browsing history, the user’s IP of external services such as social networks (if the user agrees and expressly allows it) and the type of data viewed. We may also collect data automatically through cookies.


We will retain user information, which may include personal information, as we deem necessary to provide the service, comply with applicable laws, resolve disputes with any party and to ensure regular business operations, and to detect and prevent fraud or other illegal activity.

All personal data we retain will be processed in accordance with this Privacy statement. If the user has questions about the specific retention period of certain types of personal data that we process, he can contact us at

Delivery data from our core logistics computer system is archived (which means your personal data is deleted from the system) automatically after a period of 18 months from the month after the service was provided.

Videos are automatically deleted within 60 days from the day they were collected.

We store all e-mails permanently or for at least 11 years because they may contain information related to the provision of services that could be important for taxes and must be presented to the tax authorities in the Republic of Croatia. E-mail is an official form of communication and any request to correct, delete or change data in e-mails that could cause undeniable tax risks will be automatically rejected.


The website protects personal data from unauthorized access, use or disclosure. Data on computer servers is stored in a controlled, secure environment, protected from unauthorized access, use or disclosure.

All our business and online applications and partners apply reasonable measures to prevent unauthorized access and misuse of information, including personal data. We use appropriate business systems and procedures to protect and store information and personal data. We also use security procedures and technical and physical restrictions on access and use of personal data on our servers. Access to personal data is permitted only to authorized personnel for business purposes.

On the website, there is an utilisation of the so-called cookies – text files placed on the user’s computer by the internet server used by the user. You can find out more information about cookies here. ovdje.


The terms of this Privacy Statement govern the use of cookies and all data collected during the application of the Statement, except for third-party cookies. Vina Matošević reserves the right to change this Statement and the rules on cookies at any time in order to convey new important information and so that the user is informed about the ways in which Vina Matošević protects data on its websites. Any changes to this Privacy Statement will be available at this location.


Vina Matošević enables the user to control the way we use personal data. It can do this in the following ways:

in certain situations, the user can ask us to delete or block or limit the processing of personal data that we store or submit a complaint about the way we use personal data

  • the user can ask us for a copy of the personal data we keep
  • the user can inform us about changes in personal data or ask us to correct the personal data we store
  • in certain situations, the user can ask us to delete or block or limit the processing of personal data that we store or submit a complaint about the way we use personal data
  • in certain situations, the user may ask us to send personal data to a third party

In the event that we use personal data based on consent, the user has the right to withdraw this consent at any time in accordance with the applicable law. Furthermore, in case we process personal data on the basis of legal or public interest, the user has the right at any time to file a complaint about the use of personal data in accordance with the applicable law.


If the user has questions or complaints regarding our processing of personal data or wants to exercise some of the rights he has in accordance with this Statement, he can contact us at In case of questions or complaints, he can also contact the local data protection authority.